Shipping
If an item is damaged, Omni Artis needs to be notified immediately so that we can review the photos and either choose to file a claim OR to replace the item. -PLEASE contact us as soon as possible and before leaving any negative feedback. We are a small business and family owned and rely heavily on reviews. We will work with you to resolve the situation.
Change of address/location: If a customer moves or changes their address after the order is placed, it is on the customer to make sure that Omni Artis has their correct address. If the item is shipped to the wrong location/address, due to the customer not changing or notifying Omni Artis before shipment, then the responsibility is on the customer to contact the courier and re-route the package to their location. Any fees associated with the shipping change are on the customer and not on Omni Artis.
Shop Policies
Wood is a natural material, and as such, is subject to slight checking, cracking and movement. While we will do everything in our power to minimize the chances of these occurring, it is not considered a defect in craftsmanship and Omni Artis cannot be held responsible for these naturally occurring events. *Humidifiers can be helpful to prolong the life of your item. Additionally as with any wood furniture extreme heat, cold, or condensation has the tendency to create issues with the finish of the product.
*Returns will be based on the following and must be made within 60 days of receipt and Omni Artis must be notified as soon as there is concern with any piece (major warping or cracking).
1) Damage During Shipping:
Customers should carefully inspect all items at the time of delivery and note any obvious damage on delivery receipt. Damage during shipping must be reported to Omni Artis within 3 days of receipt. Omni Artis must see photos and proper documentation as proof of damage. We will work with the shipping company to have the item picked up for return, and can either issue a refund or begin the replacement piece. If the customer decides to have a replacement piece made, then the refund if void after construction begins of the new item. If a customer contacts Omni Artis and reports damage, but doesn't follow up their report by calling/emailing us with all proper documentation within 10 business days, then the customer is liable for filing the claim with the courier and Omni Artis will not be held liable. If the customer choses to use their own shipping company, then the customer is 100% liable and responsible for the claim process.
2) Naturally Occurring Changes:
If one of the naturally occurring events described above (checking, cracking or movement) occurs to your piece and you deem it unacceptable, it is at the discretion of Omni Artis to accept the item for return. The customer has to notify Omni Artis of the issue within 60 days of the purchase. If Omni Artis accepts the return, a replacement item will be given, however, the client will be responsible for the original, and return, shipping and handling charges.
3) Defects in Craftsmanship:
If Omni Artis deems that there has been a defect in craftsmanship, we will provide you with a replacement item or a full refund of all product and shipping charges as agreed between client and Omni Artis.
4) Change of Order/ Cancellation:
Omni Artis understands that sometimes, due to financial obligations or other reasons, a customer may want to cancel or do a last minute change to their order (downsizing, change of wood, stain color, etc...). If this occurs, the customer is liable for all fees that apply to the change or cancellation. If a project has already been started and the customer has been made aware that their piece is being constructed, but yet the customer chooses to cancel, then the customer wouldn't be eligible for a refund.
*We are family owned and run. We don't have items in stock and do everything by hand. We purchase wood from various sources to build custom pieces for customers. If there is any change to an order, contact us immediately so that both parties can make the necessary changes or work something out.
Wood, like all natural materials, has inherent disparities in color and grain pattern. Because of variations caused by nature, over which the company has no control, Omni Artis does its best to match colors and finishes and can send you pictures of your product during various stages of the production process and prior to shipping. Please keep in mind, however, that while Omni Artis does its best to represent your product in pictures, it is possible for your actual piece to look slightly different in shade or sheen upon delivery.
Thank you and enjoy your new piece!